1. Where we deliver

OzTech Direct offers delivery to eligible addresses within Australia, subject to product availability, courier coverage and any delivery restrictions that apply to a particular item or destination.

Some oversized, high-value or specialist products may have different delivery options or geographic restrictions.

2. Order processing

Orders are processed after payment has been successfully received and any necessary verification checks have been completed.

Processing time is separate from carrier transit time. Orders placed on weekends or public holidays may begin processing on the next applicable business day.

In some circumstances, we may contact you before dispatch to verify order or delivery information.

3. Shipping costs

Available delivery methods and applicable shipping charges are normally calculated or displayed during checkout based on the products ordered and delivery destination.

Large, heavy or unusually sized products may attract additional freight charges compared with standard parcel delivery.

4. Delivery estimates

Any delivery timeframe shown during checkout, on a product page or in an order update is an estimate unless specifically stated otherwise.

Actual transit times can vary depending on destination, product availability, carrier operations, weather, public holidays and other circumstances outside our reasonable control.

5. Tracking your order

Where tracking is available, tracking information will generally be provided after the order has been dispatched.

Tracking information may take some time to become active after a carrier first receives shipment details.

For orders containing multiple products, items may occasionally be dispatched separately and therefore have more than one tracking number.

6. Delivery addresses

Customers are responsible for entering accurate and complete delivery information during checkout.

If you notice an error after placing an order, contact OzTech Direct as soon as possible. We cannot guarantee that an address can be changed after an order has begun processing or has been handed to the carrier.

Additional costs resulting from an incorrect or incomplete address may be passed on where permitted.

7. Delays, failed delivery and damaged parcels

Delivery delays

Courier networks can occasionally experience delays. Where tracking shows an unusual delay, contact us and we can assist with the available carrier information.

Failed delivery attempts

A carrier may leave instructions, redirect a parcel, arrange collection or make another delivery attempt, depending on the service used.

Damaged parcels

If your parcel arrives visibly damaged, keep the packaging and contact OzTech Direct promptly with photographs of the parcel and product where possible.

Missing items

If tracking shows delivery but you cannot locate the parcel, first check the delivery location and with other members of the household or premises. Contact us if you still require assistance.