OzTech Direct

Returns & Refunds Policy

We want purchases from OzTech Direct to be straightforward. This policy explains what to do if an item arrives damaged, develops a fault, is incorrect or otherwise needs to be returned.

Last updated: 31 August 2026

1. Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable Australian Consumer Law.

Products sold by OzTech Direct are expected to meet applicable consumer guarantees, including that goods are of acceptable quality, match their description and are reasonably fit for any disclosed purpose.

Consumer-law remedies may apply independently of any manufacturer warranty or voluntary store return arrangement.

2. Faulty or defective products

If you believe a product is faulty, defective or does not meet an applicable consumer guarantee, contact us with your order details and a description of the issue.

Depending on the circumstances and your rights under applicable law, an appropriate remedy may include:

  • Repair.
  • Replacement.
  • Refund.
  • Another remedy required by applicable law.

We may ask for photographs, video, serial numbers, troubleshooting information or other reasonable details to help assess the issue.

3. Damaged, missing or incorrect deliveries

Please inspect your order as soon as reasonably practical after delivery.

If an item appears damaged in transit, an item is missing, or you have received a product different from what you ordered, contact OzTech Direct promptly.

Keep the product, packaging and shipping materials while the issue is being reviewed, as photographs or inspection of the packaging may be required.

4. Change-of-mind returns

A change-of-mind return is different from a return involving a faulty product or another statutory consumer guarantee.

Where OzTech Direct agrees to accept a change-of-mind return, the product will generally need to be:

  • Unused and in resaleable condition.
  • Returned with original packaging.
  • Complete with accessories, manuals and included items.
  • Free from physical damage, modification or misuse.

Contact us before returning any item. Eligibility may depend on the product category and condition of the goods.

5. How to request a return

01

Contact OzTech Direct through the Contact Us page and select Returns & Refunds.

02

Include your order number, product name and a clear description of the issue.

03

Provide photographs, video or other information if requested.

04

Wait for return instructions before sending the item back.

Products returned without prior instructions may take longer to identify and process.

6. Refunds

Where a refund is approved, it will generally be issued to the original payment method unless another method is required or agreed.

Processing times after a refund has been issued may depend on the payment provider or financial institution.

Original shipping costs and return shipping costs may be treated differently depending on the reason for the return and any rights available under applicable law.

7. Return conditions and exclusions

A voluntary return may be declined where a product has been damaged through misuse, unauthorised modification, improper installation or failure to follow product instructions.

Certain products may also have additional hygiene, software, activation, security or manufacturer restrictions once opened or used.

These limitations do not remove rights that cannot lawfully be excluded under Australian Consumer Law.

8. Need to arrange a return?

Use the OzTech Direct Contact Us page and choose Returns & Refunds. Include your order number so we can identify the purchase quickly.